CBOTS Strategic Planning Questionnaire - Part II

- Step 1 of 7

Board Member Name *

First

Last

Email *

Market Growth

Do you feel the Bank's growth has been adequate over the past 3 years? *

Please make a selection above.

What do you think attributed to our success?

What obstacles hindered adequate growth?

What would be a realistic goal for growth over the next 3 years? *

Please make a selection above.

If "other", what do you think is a realistic goal?

What steps do we need to take to assure continued success over the next 3 years?

Facilities

What is your overall satisfaction with Citizens Bank of the South's 4 office locations

Selected Value: 0

Please use the sliding scale to indicate your level of satisfaction. 0 being the least and 10 being the most satisfied.

Now, let's review each location separately.

1 - Sandersville Corporate Office (Main Office)

Location - 132 South Harris Street, Sandersville, Georgia

Hours of Operation - Lobby: Monday through Friday 8:30am to 5:00pm
Drive Thru: Monday through Friday 8:30am to 5:00pm & Saturday 9:00am to 12:00pm

Lobby services - Teller services, customer service deposit related services, and loan services

Drive thru services - Basic teller services only

ATM onsite – offering withdrawal and deposit services.

How often do you use this location to service your banking needs? *

I use this facility regularly
I use this facility occasionally
I do not use this facility

Do you think this facility and(or) location is critical for the bank's operations? *

Please expand on your reasons why you think this location is not critical for the bank's operation.

ATM (Automated Teller Services) - Do you believe it is important to have an ATM at this location? *

Please expand on your reasons why you feel an ATM is not important at this location.

Do you believe it is important for this ATM to accept deposits? *

Yes
No
I'm not sure

Do you believe we should explore the option of having an ATM at this location that would allow a teller to conduct teller services remotely with a customer at our ATM? *

Yes
No
I have no idea

What is your opinion of the overall physical condition of the Sandersville Corporate Office facilty? *

It's in excellent condition
It's in good condition
It's in adequate condition
It's not in good condition

Do you feel the bank's signage is adequate for this location? *

Yes
No
It's ok but not great
I don't know

Community Investment - are you satisfied with this location's participation with seasonal events - Kaolin Festival, Christmas, etc.? *

Yes
No
I don't know

Is our Main Office adequately staffed? *

Please make a selection above.

What things, if any, would you like to see done or done differently during events or holiday periods?

What changes or improvements, if any, would you like to see to our Main Office facility?

What challenges, if any, do you see with this location?

(List any weaknesses that you feel may hinder desired market growth)

2 - Sandersville Branch Office

Location - 818 South Harris Street, Sandersville, Georgia

Hours of Operation - Lobby: Monday through Friday 8:30am to 5:00pm
Drive Thru: Monday through Friday 8:30am to 5:00pm; Saturday - Closed

Lobby services - Teller services, customer service deposit related services, and loan services

Drive thru services - Basic teller services only

ATM onsite – offering withdrawal and deposit services.

How often do you use the Sandersville Branch location to service your banking needs? *

I use this facility regularly
I use this facility occasionally
I do not use this facility

Do you think this facility and(or) location is critical for the bank's operations? *

Please expand on your reasons why you think this location is not critical for the bank's operation.

ATM (Automated Teller Services) - Do you believe it is important to have an ATM at this location? *

Please expand on your reasons why you feel an ATM is not important at this location.

Do you believe that it is important for this ATM to accept deposits? *

Yes
No
I'm not sure

Do you believe we should explore the option of having an ATM at this location that would allow a teller to conduct teller services remotely with a customer at our ATM? *

Yes
No
I have no idea

What is your opinion of the overall physical condition of the Sandersville Branch facility? *

It's in excellent condition
It's in good condition
It's in adequate condition
It's not in good condition

Do you feel the bank's signage is adequate for this location? *

Yes
No
It's ok but not great
I don't know

Community Investment - are you satisfied with this location's participation with seasonal events - Kaolin Festival, Christmas, etc.? *

Yes
No
I don't know

Is our Sandersville Branch adequately staffed? *

Please make a selection above.

What things, if any, would you like to see done or done differently during events or holiday periods?

What changes or improvements, if any, would you like to see to our Sandersville Branch facility?

What challenges, if any, do you see with this location?

Considering the current bank technologies, mobile applications, and remotes services do you believe there still a need for a second branch office in our Sandersville Market? *

Please make a selection above.

Do you believe having only one bank location in the Sandersville market would be detrimental to the bank's current market share in Washington County?

Yes
No
I don't know

If the branch office closed to you think there would still be a need for an ATM at the location?

Please make a selection above.

3 - Statesboro Office

Location - 425 Commerce Dr, Statesboro, Georgia

Hours of Operation - Lobby: Monday through Friday 8:30am to 5:00pm
Drive Thru: Monday through Friday 8:30am to 5:00pm; Saturday - closed

Lobby services - Teller services, customer service deposit related services, and loan services

Drive thru services - Basic teller services only

ATM onsite – offering withdrawal and deposit services.

How often do you use the Statesboro Office location to service your banking needs? *

I use this facility regularly
I use this facility occasionally
I do not use this facility

Do you think this facility and(or) location is critical for the bank's operations? *

Please expand on your reasons why you think this location is not critical for the bank's operation.

ATM (Automated Teller Services) - Do you believe it is important to have an ATM at this location? *

Please expand on your reasons why you feel an ATM is not important at this location.

Do you believe it is important for this ATM to accept deposits? *

Yes
No
I'm not sure

Do you believe we should explore the option of having an ATM at this location that would allow a teller to conduct teller services remotely with a customer at our ATM? *

Yes
No
I have no idea

What is your opinion of the overall physical condition of the Statesboro Office Facility? *

It's in excellent condition
It's in good condition
It's in adequate condition
It's not in good condition

Do you feel the bank's signage is adequate for this location? *

Yes
No
It's ok but not great
I don't know

Is our Statesboro Office adequately staffed? *

Please make a selection above.

Community Investment - are you satisfield with this location's participation with seasonal events - parades, festivals, holidays, etc??

What things, if any, would you like to see done or done differently during events or holiday periods?

What changes or improvements, if any, would you like to see to our Statesboro Office facility?

What challenges, if any, do you see with this location?

Is there a need for an additional branch in our Statesboro Market? *

Please make a selection above.

If "no", is there a need for a remote ATM in that market? *

Please make a selection above.

4 - Milledgeville Office

Location - 121 Executive Parkway, Milledgeville, Georgia

Hours of Operation - Lobby: Monday through Friday 8:30am to 5:00pm
Drive Thru: Monday through Friday 8:30am to 5:00pm; Saturday - closed

Lobby services - Teller services, customer service deposit related services, and loan services

Drive thru services - Basic teller services only

ATM offsite** – offering withdrawal and deposit services.
**ATM location: 2910 Heritage Place NE, Milledgeville, GA

How often do you use the Milledgeville Office location to service your banking needs? *

I use this facility regularly
I use this facility occasionally
I do not use this facility

Do you think this facility and(or) location is critical for the bank's operations? *

Please expand on your reasons why you think this location is not critical for the bank's operation.

ATM (Automated Teller Services) - Do you believe it is important to have an ATM at this location? *

Please expand on your reasons why you feel an ATM is not important at this location.

Do you believe it is important for this ATM to accept deposits? *

Yes
No
I'm not sure

Do you believe we should explore the option of having an ATM at this location that would allow a teller to conduct teller services remotely with a customer at our ATM? *

Yes
No
I have no idea

What is your opinion of the overall physical condition of the Milledgeville Office Facility? *

It's in excellent condition
It's in good condition
It's in adequate condition
It's not in good condition

Do you feel the bank's signage is adequate for this location? *

Yes
No
It's ok but not great
I don't know

Is our Milledgeville Office adequately staffed? *

Please make a selection above.

Community Investment - are you satisfied with this location's participation with seasonal events - parades, festivals, holidays, etc???

What things, if any, would you like to see done or done differently during events or holiday periods?

What changes or improvements, if any, would you like to see to our Milledgeville Office facility?

What challenges, if any, do you see with this location?

1840 N. Columbia Street, Milledgeville, GA 31061

The bank recently acquired the former Georgia Power Building in Milledgeville on the main highway at 1840 N. Columbia Street - Hwy 441. Do you believe the bank should move the current banking operations to this location? *

Please make a selection above.

If "no", is there a need for an additional remote ATM in that market? *

Please make a selection above.

Is there any additional information or thoughts you would like share on any of these topics? *

Please share your comments here

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CBOTS Strategic Planning Questionnaire – Part II

Market Growth

Facilities

Now, let's review each location separately.

1 - Sandersville Corporate Office (Main Office)

2 - Sandersville Branch Office

3 - Statesboro Office

4 - Milledgeville Office

1840 N. Columbia Street, Milledgeville, GA 31061

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