Customer Satisfaction

How likely are you to recommend Citizens Bank of the South? *

Not at all Likely Extremely Likely
0	1	2	3	4	5	6	7	8	9	10

What can we do to improve?

What do you like most about CBOTS?

Please rate how strongly you are satisfied with the following statements: *

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Not Applicable
Professional environment of CBOTS	Not SatisfiedProfessional environment of CBOTS Not Satisfied	Somewhat SatisfiedProfessional environment of CBOTS Somewhat Satisfied	SatisfiedProfessional environment of CBOTS Satisfied	Very SatisfiedProfessional environment of CBOTS Very Satisfied	Not ApplicableProfessional environment of CBOTS Not Applicable
Product Support	Not SatisfiedProduct Support Not Satisfied	Somewhat SatisfiedProduct Support Somewhat Satisfied	SatisfiedProduct Support Satisfied	Very SatisfiedProduct Support Very Satisfied	Not ApplicableProduct Support Not Applicable
Responsiveness to the questions and needs	Not SatisfiedResponsiveness to the questions and needs Not Satisfied	Somewhat SatisfiedResponsiveness to the questions and needs Somewhat Satisfied	SatisfiedResponsiveness to the questions and needs Satisfied	Very SatisfiedResponsiveness to the questions and needs Very Satisfied	Not ApplicableResponsiveness to the questions and needs Not Applicable
Service/product quality	Not SatisfiedService/product quality Not Satisfied	Somewhat SatisfiedService/product quality Somewhat Satisfied	SatisfiedService/product quality Satisfied	Very SatisfiedService/product quality Very Satisfied	Not ApplicableService/product quality Not Applicable
Delivery time	Not SatisfiedDelivery time Not Satisfied	Somewhat SatisfiedDelivery time Somewhat Satisfied	SatisfiedDelivery time Satisfied	Very SatisfiedDelivery time Very Satisfied	Not ApplicableDelivery time Not Applicable
Performance of the staff	Not SatisfiedPerformance of the staff Not Satisfied	Somewhat SatisfiedPerformance of the staff Somewhat Satisfied	SatisfiedPerformance of the staff Satisfied	Very SatisfiedPerformance of the staff Very Satisfied	Not ApplicablePerformance of the staff Not Applicable

How satisfied are you with our Customer Service? *

Please rate how strongly you agree or disagree with the following statements:

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Location is easy to find	Strongly DisagreeLocation is easy to find Strongly Disagree	DisagreeLocation is easy to find Disagree	NeutralLocation is easy to find Neutral	AgreeLocation is easy to find Agree	Strongly AgreeLocation is easy to find Strongly Agree
Online Banking is easy to navigate	Strongly DisagreeOnline Banking is easy to navigate Strongly Disagree	DisagreeOnline Banking is easy to navigate Disagree	NeutralOnline Banking is easy to navigate Neutral	AgreeOnline Banking is easy to navigate Agree	Strongly AgreeOnline Banking is easy to navigate Strongly Agree
Customer Service is easily reachable	Strongly DisagreeCustomer Service is easily reachable Strongly Disagree	DisagreeCustomer Service is easily reachable Disagree	NeutralCustomer Service is easily reachable Neutral	AgreeCustomer Service is easily reachable Agree	Strongly AgreeCustomer Service is easily reachable Strongly Agree
CBOTS representatives meet my expectations	Strongly DisagreeCBOTS representatives meet my expectations Strongly Disagree	DisagreeCBOTS representatives meet my expectations Disagree	NeutralCBOTS representatives meet my expectations Neutral	AgreeCBOTS representatives meet my expectations Agree	Strongly AgreeCBOTS representatives meet my expectations Strongly Agree
Information provided meets my needs	Strongly DisagreeInformation provided meets my needs Strongly Disagree	DisagreeInformation provided meets my needs Disagree	NeutralInformation provided meets my needs Neutral	AgreeInformation provided meets my needs Agree	Strongly AgreeInformation provided meets my needs Strongly Agree
I would recommend CBOTS to my friends or colleagues	Strongly DisagreeI would recommend CBOTS to my friends or colleagues Strongly Disagree	DisagreeI would recommend CBOTS to my friends or colleagues Disagree	NeutralI would recommend CBOTS to my friends or colleagues Neutral	AgreeI would recommend CBOTS to my friends or colleagues Agree	Strongly AgreeI would recommend CBOTS to my friends or colleagues Strongly Agree

Compared to our competitors, our customer service is: *

How familiar are you with our services?

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How likely are you to continue to use our services?

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0	1	2	3	4	5	6	7	8	9	10

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